Review Generation & Reputation Management should be a major concern for any business in the digital age. With the most common method of finding and validating a business being a web-search, inevitably your web-reviews will make-or-break prospective sales. Your “star rating” is out front in searches – but it is not out of your control. It only takes one or two bad reviews to ding your rating, and angry customers just seem to be more motivated to write reviews than happy customers. So, how do you get happy customers to leave reviews? We have the answer!

PBIF provides Review Generation & Reputation Management services that encourage your happy customers to spread the word about your business on the sites that matter. Our solution helps you to ask and remind customers to give feedback, guiding them through the online review process. It gives you a chance to reach dissatisfied customers before they write a negative review so you can solve their problem and get a good review. Nothing can stop all bad reviews, but you can certainly bury them in a pile of good ones!